Welcome to AutoConcierge! Please carefully review the following terms and conditions that govern your use of our services and AC Elite Privilege card.


The AC Elite Privilege card is valid for one year from the date of purchase.

It is valid at any AutoConcierge AC Elite partner shops.

Claiming Offers:

To avail of offers, present your AC Elite Privilege card to our partner shops.

Availability and Purchase:

  • The AC Elite VIP cards are available at partner shops for Php 999/year (introductory price; SRP Php 1,299/year).
  • Cards can also be purchased on Lazada and Shopee.


  • To activate your AC Elite VIP Privilege card, contact us via Facebook Messenger or email.
  • Card activation typically takes 5-7 working days.


  • For inquiries, feedback, and concerns, contact us at [email protected].
  • Reach us via hotline numbers:
    • Smart: +639624146979
    • Globe: +639670977484
    • (Monday to Friday, 8 AM to 5 PM)

Roadside Assistance:

  • Operating hours: Monday to Friday, 8 AM to 5 PM.
  • Free towing available for AC Elite members.
  • Towing distance: Up to 15 km (additional charges apply beyond).

Cancellation Policy:

  • Cancellation fee: 50% of total bill within 15 minutes after deployment.
  • Fee to be paid online or deposited to AutoConcierge account.

LTO Assist – Renewal:

  • Car registration processed within 1 day.
  • Service cost: Php 3,500.
  • Pick-up time: As early as 6 AM for a 1-day process.
  • Cash basis for LTO renewal.
  • Driver wears a face mask at all times.


  • Free reschedule with a minimum of 24 hours’ notice.
  • Less than 24 hours’ notice incurs a Php 1,800 cancellation fee.
  • Service available within NCR; outside NCR subject to pay adjustment.
  • Payment received by our driver upon vehicle pickup. Excess returned or advanced payment documented with an original receipt.
  • LTO Renewal Requirements:
  • Latest Original Official Receipt (OR) and Certificate of Registration (CR)
  • LTO and electronic copy of Insurance Certificate of Cover (Third Party Liability)
  • Original Motor Vehicle Inspection Report (MVIR)
  • Original Certificate of Emission Compliance (CEC)

LTO Assist – Change of Ownership:

  • Change of ownership processed within 1-2 days.
  • Service cost: Php 5,000.
  • Requirements:
    • Clearance from Philippine National Police-Highway Patrol Group (PNP-HPG)
    • Latest Original Official Receipt (OR) of payment and Certificate of Registration (CR)
    • Original Deed of Sale
    • Insurance Cover (CTPL)
    • Taxpayer’s Identification Number (TIN)
    • Accomplished and approved Motor Vehicle Inspection Report (MVIR)

Disclaimer & Limitation of Liability:

  • Use of the AC Elite Privilege card signifies agreement to these terms and conditions.
  • Partner shops reserve the right to amend or remove offers.

For more information and updates, visit our website or contact us. Thank you for choosing AutoConcierge!

AutoConcierge Team